Policies

HOW TO RESERVE

Add items to a “shopping cart” just like any other site…then “check out” by including your basic details.  When selecting your inventory, make sure to include the quantity desired of each item.  If you would like a quote for delivery, please email us at [email protected] with the address of your event, and your preferred drop off and pick up day/time in your notes.  Once we receive your reservation request, and confirm availability, we will send you a confirmation email. If you do not see items you are looking for, please always reach out via email, we are adding new pieces to our collection all of the time. You never know, your item may just be waiting for its website debut!

If you would like to see our collection in person, please feel free to reach out via email to schedule an appointment.

If you are an out of town client, or do not need to come by to view our inventory, we welcome reservations made online.  All of our products can be found on our website, with product details and pricing.

MINIMUM ORDERS

We do not have a minimum order, however orders under $25 will be required to be paid in full at time of reservation. 

WHEN TO RESERVE

If your event is during our busy season from May to October, we recommend reserving at least six months prior to the needed date to ensure availability.  Our pieces are limited, so we recommend reserving items as soon as you know you’d like them.

DEPOSITS & REFUNDS

A 50% nonrefundable deposit and a signed contract is required for all reservations.  Final payment is due prior to picking up your order.  We will send a reminder that the balance of your reservation is due. No payments made are refundable.  You are welcome to adjust your order once it’s placed.  You are always welcome to add to your reservation.  We ask that any items that need to be removed be done before you have made your final payment, one month prior to your event.  In the event that you choose to remove items from your reservation after you have paid your balance in full, as a courtesy, you may be given the option to replace the unneeded items with other items from our inventory.  Removal of items after payment is made is considered to be an overpayment, and does not roll over to future events, but instead can be swapped out with items that you do need, as long as they are available.  We will not issue refunds for items or services you opt not to use that you have already paid for.

PICTURE PERFECT POLICY

We want every item we provide to you to be “Picture Perfect” for your event.  Every item is thoroughly inspected and cleaned after each use.  We understand that things happen beyond the usual wear and tear, and we want all of our clients to enjoy as near to a perfect experience as possible.

Delivery charges are determined by location & total mileage, and do not include setup and tear down of your event.  Delivery is not included in the price of rentals.

If you need delivery, let us know the when’s and where’s, and we’ll send you a custom delivery quote. 

At the time of pickup, all rental items must be packed up and ready to be loaded at our scheduled pick up time.  Items should be in the same location in which they were delivered, unless prior alternate arrangements have been made. If items are not ready for pickup at the scheduled pickup time, additional hourly fees will be applied.  Tables must be cleared and cleaned off prior to arrival.

MAKING CHANGES TO RESERVATIONS

We understand that you may need to make changes to your reservation, especially when reserving early. If you wish to cancel a portion of your rentals, or make substitutions to your order, the total fee cannot decrease by more than 20% of your total reservation cost.   We do not provide any refunds for cancelled items, but accept substitutions when available.

Keep in mind that substitutions may not be an option, as other items may not be available for your event, as the number of each item in our inventory is limited, and many are one of a kind.

We do not provide any refunds for deposits made.

MISSING, BROKEN & DAMAGED ITEMS

The customer is responsible for all rentals from the time of delivery until the time of pick-up. In the case of will call orders, the customer is responsible for all rentals from the time of pick-up until the items are returned. Your rentals are your responsibility, and should be kept secure and protected from the elements. You will be charged for any broken, damaged, or missing items, including missing equipment such as totes, crates, and packing supplies. Fees for broken, damaged, and missing items will be charged to the credit card on file. Replacement fees are assessed for each item in our inventory, and are available upon request.

Damaged or missing items must be reported prior to your event or the items will be considered received and in good condition.

WILL CALL APPOINTMENT TIMES

For all will-call orders, we set up a pick-up and drop-off time, as we are at our store by APPOINTMENT ONLY.  Please arrive promptly, with the correct size vehicle to load your order, and the man power needed to load your vehicle.  Our standard pick-up day is Thursday, the week of your event at 4PM  Our standard drop-off day is Monday, following your event, at 4PM.  If an alternate day/time is needed, it most likely can be arranged, but must be scheduled in advance.  All pick up and drop off appointments will be scheduled the week of your event, but you are welcome to provide preferences for pick up and drop off appointments ahead of time.  We will do our best to accommodate.  We will reach out the week of your event to officially set your appointment details.  In the event that a client is more than twenty minutes late for an appointment, a $25 fee per hour may be charged.  Please be mindful that we are only at our store for appointments.  If something comes up, and plans change, please keep us informed so our schedule can be adjusted accordingly.

LOADING/UNLOADING HEAVIER RENTALS

If your reservation includes larger items, make sure to bring a vehicle large enough to transport your rentals, and the man power to load/unload them. 

HOW TO RESERVE

When selecting your inventory, make sure to include the quantity desired of each item. Once we receive your reservation request, and confirm availability, we will send you a custom proposal, including your reservation details, payment options, and our contract via our online portal. If any items requested are not available for your event, we will let you know, and will suggest alternate available pieces.

If you would like to see our collection in person, please schedule an appointment via email, phone or the contact form on website.

If you are an out of town client, or do not need to come by to view our inventory, we welcome reservations made online. All of our products can be found on our website, with product details and pricing.

MINIMUM ORDERS

We do not currently require a minimum order. No rental is too small! 50% non-refundable deposit is required at time of booking. 

WHEN TO RESERVE

If your event is during our busy season from May to October, we recommend reserving at least six months prior to the needed date to ensure availability. Our pieces are limited, so we recommend reserving items as soon as you know you’d like them.

DEPOSITS & REFUNDS

A 50% nonrefundable deposit and a signed contract is required for all reservations. Final payment is due one month prior to your event. We will send a reminder that the balance of your reservation is due, or you can opt for autopay at the time of reservation. You may pay your balance online, by cash, or by check. A 100% nonrefundable deposit is required for all reservations made within one month of the event date, and for all reservations that are less than $100. No payments made are refundable. You are welcome to adjust your order once it’s placed. You are always welcome to add to your reservation. We ask that any items that need to be removed be done before you have made your final payment, one month prior to your event. In the event that you choose to remove items from your reservation after you have paid your balance in full, as a courtesy, you may be given the option to replace the unneeded items with other items from our inventory. Removal of items after payment is made is considered to be an overpayment, and does not roll over to future events, but instead can be swapped out with items that you do need, as long as they are available. We will not issue refunds for items or services you opt not to use that you have already paid for.

MAKING CHANGES TO RESERVATIONS

We understand that you may need to make changes to your reservation, especially when reserving early. We do not provide any refunds for cancelled items, but accept substitutions when available.

Keep in mind that substitutions may not be an option, as other items may not be available for your event, as the number of each item in our inventory is limited, and many are one of a kind.

We do not provide any refunds for deposits made.

MISSING, BROKEN & DAMAGED ITEMS

The customer is responsible for all rentals from the time of delivery until the time of return. Your rentals are your responsibility, and should be kept secure and protected from the elements. You will be charged for any broken, damaged, or missing items, including missing equipment such as totes, crates, and packing supplies. Fees for broken, damaged, and missing items will be charged to the credit card on file. Replacement fees are assessed for each item in our inventory, and are available upon request.

Damaged or missing items must be reported prior to your event or the items will be considered received and in good condition.

WILL CALL APPOINTMENT TIMES

For all will-call orders, we set up a pick-up and drop-off time, as we are at our store by APPOINTMENT ONLY. Please arrive promptly, with the correct size vehicle to load your order, and the man power needed to load your vehicle. Our standard pick-up day is Thursday, the week of your event at 4:30 PM. Our standard drop-off day is Monday, following your event, at 4:30PM. If an alternate day/time is needed, it most likely can be arranged, but must be scheduled in advance. All pick up and drop off appointments will be scheduled the week of your event, but you are welcome to provide preferences for pick up and drop off appointments ahead of time. We will do our best to accommodate. We will reach out the week of your event to officially set your appointment details. In the event that a client is more than thirty minutes late for an appointment, a $25 fee per hour may be charged. Please be mindful that we are only at our store for appointments. If something comes up, and plans change, please keep us informed so our schedule can be adjusted accordingly.

LOADING/UNLOADING HEAVIER RENTALS

If your reservation includes larger items, make sure to bring a vehicle large enough to transport your rentals, and the man power to load/unload them.